Terms of service
SALES ORDER TERMS AND CONDITIONS
These terms and conditions (“Agreement”) govern the sale of PRODUCTS (defined hereinafter) by the SELLER (defined hereinafter).
Buyer’s acceptance of the Products from the Seller or Buyer’s payment for the Products or Buyer’s signing this Agreement (whichever
is earlier) shall be deemed to constitute acceptance of the terms of this Agreement, which are in accordance with the laws of the
United Arab Emirates (UAE).
1. INFORMATION ABOUT THE SELLER
1.1 1.2 We are Tucasa Sanitary Ware Trading LLC-company registered in Dubai-U.A.E., under DED License 1027854.
We will contact you via your registered number or email address provided in your order for any necessary communications.
2. DEFINITIONS: The following words and expressions shall have the meaning described as follows:
2.1 "Approval of the Order" means the instrument, in any form and under any title, issued by the Seller to the Buyer
confirming the Products, their quantity, and price, which the Seller shall sell to the Buyer.
2.2 2.3 2.4 "Buyer" means the person or entity that issues the Purchase Order in any form to the Seller.
"Seller" means Tucasa Sanitary Ware Trading LLC and any subsidiary companies.
"Purchase Order" refers to the order of products issued by the Buyer to the Seller in writing, including messages and emails via social media platforms.
2.5 "Products" means the items sold by the Seller to the Buyer.
3. PRODUCTS
3.1 The Buyer acknowledges that the Products displayed in our showroom may vary from the pictures in our catalogues and websites and lightings and positioning of products to Buyer’s premises and shall variations not to be construed as binding contract between the Parties.
4. COMPLIANCE WITH UAE LAW
4.1 The Seller and Buyer agree that all actions, deliveries, and transactions under this Agreement shall comply with all applicable laws, rules, regulations, and orders of the UAE.
5. DELIVERY AND STORAGE
5.1 Delivery will commence only after funds have been received and cleared in the Seller’s bank account. The estimated delivery date will be provided and performed unless otherwise stated by the Buyer. This will exclude holidays, Saturdays and Sundays and shall be placed the next working day that follows.
5.2 Delivery is deemed complete once the Products are received by the Buyer, who is responsible for offloading large and heavy items. Identification may be required.
5.3 If the delivery of the product/s is delayed due to events outside of the Seller’s hand, the Seller will notify the Buyer. If the delivery is delayed or prevented by the Buyer or its representative due to an act or omission of the Buyer, or fails to provide adequate shipping instructions, or failure to collect the product from the Seller within the 7 calendar days, Seller shall be entitled to dispose or resell the Products in a manner the Seller deems appropriate, without being liable to refund the price already paid by the Buyer.
5.4 The Seller reserves the right to charge a storage fee of AED400Dhs/month for the goods held in the Seller’s
warehouse for a period of one (1) month. This will commence on or after 30 days from the date of Sales Order
For more information, please visit our website: tucasadubai.com
Sweden: Dalkärrsvägen 6 14636 Tullinge Sweden
Ölind DesignConfirmation or 30 days from the number of days/weeks given in the shipment method.
Collection arrangements can be made by the Buyer from Seller’s premises by advance notice and agreement.
6. PAYMENT
5.5 6.1 6.2 The Buyer shall pay the price of Products set out in the Purchase Order plus VAT, in accordance with UAE VAT laws. Payment must be made in advance, in the currency specified unless otherwise agreed. Interest on overdue sums will be charged at 3% of the total value of the order during the period of delay.
6.3 6.4 6.5 A 50% advance payment is required for the reservation of material.
A refund can be claimed within three (3) months from the date of credit note issuance.
Nothing contained herein shall relieve the Buyer from its’ payment obligations for the Products delivered by the
Seller. Payments made by the Buyer to incorrect bank accounts shall not relieve the Buyer from its payment
obligations towards the Seller.
7. CANCELLATION, RETURN, EXCHANGE, REFUND
7.1 The Seller may consider but is not obligated to accept any request for cancellation of an order. Any acceptance will
be subject to an administrative charge of 25% of the total sale value, along with a restocking fee.
7.2 Products must be returned or exchanged in their original packaging and unused condition within 7 days from the
date of delivery, except for customized products, products sold during promotion, products specially ordered for the Buyer or products sold during promotion.
7.3 The Products may be returned or exchanged in perfect saleable condition, in their original packaging and in unused condition within 7 days from the date of delivery of purchased products.
7.4 The Products may be returned or exchanged or refunded considering the above condition. The Seller shall not be liable to the Buyer, or third parties appointed by the Buyer for refund on installation or provide installation services for all products including damaged products due to factory defects.
8. INSTALLATION
8.1 8.2 The Buyer acknowledges that the Seller does not provide any installation services. The Seller shall not be liable for damages resulting from faulty installation or any damages caused to the sanitary/bathroom products during installation. The Buyer shall be responsible for insurance of the Products after risk has so passed to it that include installation charges of replacement products due to factory defects.
9. WARRANTY
9.1 The Seller warrants that the Products will be free from defects in material and will conform to applicable specifications for a period of one year from the date of delivery. This warranty is void in cases of misuse, neglect, improper installation, or unauthorized repairs.
10. LIMITATION OF LIABILITY
10.1 The Seller’s total cumulative liability under this Agreement will not exceed the amount paid by the Buyer for the Products giving rise to such liability.
11. GOVERNING LAW AND JURISDICTION
11.1 This Agreement shall be governed by the laws of Dubai, UAE, and any disputes will be resolved in the courts of Dubai.
Both parties agree to first seek to resolve disputes through mediation or arbitration.
12. TITLE AND RISK
12.1 Title and Risk of loss of or damage to the Products shall pass to Buyer upon delivery of Products to the Buyer. The
buyer shall be responsible for insurance of the Products after risk has so passed to it.
13. MISCELLAEOUS
13.1 13.2 13.3 13.4 Acceptance of these Sales Terms & Conditions, and Warranty shall constitute the entire Agreement between Seller and Buyer with regards to the Order of Product.
Buyer shall not be entitled to assign its rights or obligations hereunder without the prior written consent of Seller.
All notices and claims in connection with this Agreement must be in writing.
if any clause, sub-clause or other provision of this Agreement is invalid under rule of law, such provision, to that
extent only, shall be deemed to be omitted without affecting the validity of the remainder of the Agreement.